Introduction
At The CBD Source, we strive to uphold the highest standards of editorial integrity and accuracy. We value feedback from our readers and take all complaints regarding our content seriously. This policy outlines how we handle editorial complaints to ensure transparency and accountability.
Making a Complaint
How to Submit a Complaint
If you have a complaint about any of the content published on our website, please contact us via email at [email protected]. In your email, please include the following information:
- Your name and contact details
- The title and date of the article in question
- A detailed description of your complaint and the specific concerns you have
Anonymity and Confidentiality
You may choose to submit a complaint anonymously. However, providing your contact details will allow us to respond directly to your concerns. All complaints will be treated with the utmost confidentiality.
Complaint Handling Process
Initial Review
Upon receiving your complaint, our editorial team will conduct an initial review to determine its validity. We aim to acknowledge receipt of your complaint within five working days.
Investigation
If the complaint is deemed valid, we will carry out a thorough investigation. This may involve reviewing the content in question, consulting with the author, and assessing the evidence provided.
Response
We will respond to your complaint within 15 working days of acknowledgment. Our response will include the outcome of our investigation and any actions we intend to take. If more time is needed, we will inform you of the delay and provide an updated timeline.
Possible Outcomes
Correction
If an error is found, we will correct the content and publish a clarification or correction note as appropriate.
Retraction
In cases where content is found to be significantly inaccurate or misleading, we may retract the article and publish a retraction notice.
No Action
If our investigation finds that the content complies with our editorial standards and no correction is warranted, we will inform you of this decision and explain our reasoning.
Appeals
Requesting a Review
If you are not satisfied with the outcome of your complaint, you may request a review by contacting us at [email protected]. Please provide your original complaint details and explain why you believe the issue has not been adequately addressed.
Review Process
A senior member of our editorial team, not involved in the original investigation, will conduct the review. We aim to complete the review and respond within 15 working days.
Commitment to Improvement
We are committed to continuous improvement and take all complaints as an opportunity to enhance our editorial processes. Feedback from our readers is invaluable in helping us maintain the quality and integrity of our content.
Contact Us
If you have any questions or need further information about our Editorial Complaints Policy, please contact us at [email protected]. We are here to help and appreciate your feedback and concerns.
Thank you for helping us ensure the highest standards of accuracy and integrity at The CBD Source.